Frequently Asked Questions

What is a managed service provider?

A managed service provider (MSP) is a company that offers a subscription based service to remotely manages a customer's IT infrastructure, typically on a proactive basis. The terms "cloud service provider" and "managed service provider" have morphed into synonyms and are used interchangeably when the provider's service is supported by a service level agreement (SLA) and is delivered over the internet.

What managed services include?

B&H IT Services maintains the following portfolio of manage services:

  • Hosted Exchange (Email)

  • Elevate (VoIP Business Phones)

  • Contact Center

  • Online Meeting (Video Conferencing)

  • ShareSync (Backup and File Sharing)

  • Office Apps (Office 365)

  • Email Archiving (e-Discovery Solution)

  • ConnectID (Single Sign-On Solution)

  • Email Encryption

  • Outlook Backup

  • Cloud Servers

  • Meraki Network, Cameras, & Firewalls

Managed services can be a la carte or bundled together for even more savings!